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Frequently Asked Questions
Here are some answers to common questions. I hope they can help you. If you have any other questions, please contact us in time.Contect
Diamond Or Moissanite
IF, VVS, VS, SI, and P are often used to explain respectively:
1) IF is perfect, flawless, and no flaws can be seen under a ten-fold magnifying glass—usually inlaid diamonds are not given to this level.
2) VVS is subdivided into VVS1 , VVS2, V = Very, VVS - very very small inclusions
3) VS is subdivided into VS1, VS2, VS level inclusions are larger than VVS, professional diamond grader under 10x microscope It is harder to find, and VS2 grade contains more inclusions than VS1.
4) SI is subdivided into SI1 and SI2, both of which are small defects. SI1 defects are easy to see under a ten-fold magnifying glass. If there are many defects, they are divided into SI2.
5) P level is subdivided into P1, P2, and P3, which are all Defects that are visible to the naked eye are P1, easily visible to the naked eye are P2, and very easily visible to the naked eye are P3.
The diamonds/moissanite commonly used in our store are usually of VS/VVS quality. If you have additional requirements for gem quality, please contact us in time. But be aware that usually higher quality stones mean higher prices.
Of course, we provide this service and using moissanite is usually cheaper. All products with moissanite/diamonds can be replaced. If you have this requirement, please make a note and contact us after placing the order, and we will change the price.
There is not much difference in daily wear. Diamonds will shine more because moissanite is artificial and diamonds are natural. However, diamonds are usually more expensive, but they also hold their value better.
Product
- Regarding customization, we usually provide the following customization for already designed products: gemstone shape and type selection (usually no additional cost, but natural gemstones will be more expensive), ring size customization, engraving, and expedited service.
- If you want to design a style yourself, you are also welcome to provide us with design drawings or CAD files.
- Custom orders generally do not allow returns or exchanges, please note.
Usually, if the ring is not frequently exposed to chemicals, it will not cause problems such as discoloration and oxidation. If you want your ring to always look like new, it is recommended that you take it off when taking a shower or coming into contact with chemicals, or you can go to a local jewelry store and ask them to clean it (usually at a low cost).
- We usually provide size selections from 3-9us. For other sizes, we default to custom orders. Please note that custom orders usually do not allow returns or exchanges.
- In addition, if you don't know your size, you can go to a local store to measure it (more accurate), or buy a measuring tool to measure it yourself, or use a soft ruler to measure the circumference and diameter of your finger, and then let us know.
We accept rush orders, but there is usually an additional $50 fee. This will make your product produced faster (3-5 days) but will not speed up shipping, so only use it when you really need it.
SHIPPING
We will waive transportation fees for most areas, but for some areas that are difficult to reach, additional transportation fees will be charged or shipments cannot be made (including but not limited to military bases, remote areas, deep mountains and woods). For most of Europe and the United States, Delivery is available in all areas.
Usually our production process takes one to two weeks, and the shipping time of the goods is also about one to two weeks. You can understand that it will take about a month for the ring to be delivered to you.
We cooperate with logistics providers from all over the world, including but not limited to usps, ups, etc.
Gem
Usually, you can choose any gemstone that can be seen on the market. If you have special needs, you can ask us in advance.
Yes, but this involves customized products and may make some minor changes to the ring itself. Usually we will take photos of the gems and rings for you or show you the design drawings. If confirmed, we will start production.
We also accept such services, but due to transportation problems, there will be costs and the package may be lost. Our suggestion is to make a ring that suits your gemstone size (without gemstones), and then go to a local store to set it. Of course , we will deduct the price of the gem when purchasing.